General Information

Scheduling Appointments

Phone: 501-328-0055

Office Hours: 8:00am-5pm M-F

In order to increase our efficiency and prevent unnecessarily long wait time for our patients, we ask that you call in advance for an appointment. Please be prepared to provide any relevant insurance data, family history, and applicable co-pays.

• Routine Appointments

Please make all appointments for physicals and well child checks at least two weeks in advance.

 

• Illness Related Appointments

Please call in as soon as possible for scheduling a same day appointment. If our schedule is full, a nurse message will be taken and the nurse will contact you as soon as possible. In the event that you will not make your appointment, please call to cancel.

• Paperwork

Please arrive early for your appointment in order to complete any necessary paperwork. You can also print and complete some of your paperwork ahead of time by clicking here.

Policies

• It is our goal to keep your medical cost to a minimum. In an effort to accomplish this we ask that you pay your co-pay, co-insurance, and deductible at the time of the service. We will accept personal checks, cash, Visa, MasterCard, American Express and Discover as payment on your account. If there is a problem in paying your bill, please contact the Patient Accounts Department prior to the visit so that financial arrangements can be made. We do require that monthly payments be made on all outstanding balances in order to keep your account in good standing with the clinic.

• As a courtesy to our patients we will gladly file your insurance claims provided we have the necessary information to file covered charges. Should the correct information not be available we will ask that you pay for your charges at the time of the visit. Once the appropriate information is provided we will file the charges and credit any payment that exceeds that amount. The clinic participates with many HMOs, PPOs, and other Insurance Providers. If you are not sure whether your insurance company has one of our physicians listed as a participating provider please check your provider directory. Although we are familiar with many different insurance companies, each plan is different. Therefore, it is the parent/guardian’s responsibility to know what the individual policy covers. Because we can not be involved in family financial situations we ask that the person bringing the child to the clinic pay the appropriate co-pay, co-insurance, deductible, or service in full (if applicable) at the time of the visit.

Nurse Messages

Calls placed during the course of office hours will be returned by a Nurse. Our nurses are trained to handle most common questions and problems, and will be able to determine if a child's condition necessitates an office visit or referral to a doctor.

Be sure to have the following information on hand concerning your child:

• Name, date of birth, temperature

• The child's current condition and history of the condition

• Steps taken in treatment of the condition

• The number of your child's pharmacy

After Hours

After hours calls are for emergency and urgent medical questions. If, after consulting your Parent’s Handbook, you feel your child requires immediate medical attention please call Medical Exchange. Our clinic has arranged for this service to be available to you through Arkansas Children’s Hospital/ Kids Care. When you utilize this service, a nurse will provide you with instructions that have been approved by your doctor. If indicated, the nurse will contact the physician on-call regarding your child’s condition. Before calling the after hours service please have available the following information:

- The child’s temperature
- The name and phone number of a pharmacy that is open
- The name and dosage of any medications your child is taking

The After Hours number is accessible via the message service by calling the clinic after hours at 501-328-0055.